This explains how iTruck collects, uses, stores, discloses, and safeguards your information across the platform — web, mobile, and admin. Scroll through, or jump to any section below.
We may collect the following types of information:
Full Name
Mobile Number
Email Address
Company Name
Business Address
Profile Photo
Government-issued identification (where required)
Vehicle details
Driver information
Load information
Pickup and delivery locations
Business registration details
GST Number (if applicable)
Subscription and payment details are processed through secure third-party payment providers. We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials.
IP Address
Device Type
Operating System
Browser Information
App Version
Login Activity
Cookies and Similar Technologies
With your permission, we collect your device location to:
Match nearby loads and trucks
Enable shipment tracking
Improve logistics operations
Provide location-based services
We use your information to:
Create and manage your account
Verify your identity using OTP
Connect transporters and shippers
Process subscriptions and payments
Facilitate bookings and logistics services
Send notifications and service updates
Respond to customer support requests
Improve application performance
Detect and prevent fraud
Comply with legal and regulatory requirements
Your mobile number is verified using a One-Time Password (OTP). OTPs are used solely for authentication and account security.
We may use cookies and similar technologies to:
Maintain user sessions
Remember preferences
Improve website functionality
Analyze usage patterns
Enhance user experience
You may disable cookies through your browser settings, although some features may not function properly.
We do not sell your personal information.
Your information may be shared with:
Payment gateway providers
SMS and email service providers
Cloud hosting providers
Logistics partners involved in shipment processing
Government or regulatory authorities when required by applicable law
We implement reasonable technical and organizational measures to protect your information, including:
SSL/TLS encryption
Secure password storage
OTP-based authentication
Role-based access controls
Firewall protection
Regular security monitoring
While we strive to protect your information, no method of transmission or electronic storage is completely secure.
We retain your information only for as long as necessary to:
Provide our services
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
Maintain business records
Depending on applicable laws, you may have the right to:
Access your personal information
Update or correct inaccurate information
Request deletion of your account
Withdraw consent where applicable
Opt out of marketing communications
Requests may be subject to legal or contractual limitations.
Our platform may integrate with third-party services, including:
Payment gateways
SMS providers
Email service providers
Mapping and navigation services
Cloud infrastructure providers
These third parties operate under their own privacy policies.
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy periodically. Any changes will become effective upon publication on this page. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
iTruck
Elhaa Technologies pvt ltd, 14, Pooja garden, Innovspace business centre, kalapatti road, coimbatore 641015, Tamil Nadu, India
By accessing or using the iTruck platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.